Política de reembolso
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.
How to Initiate a Return To start a return, please contact us at [your email] with your order number and reason for return. We will respond within 2 business days with further instructions.
Return Shipping
- Defective or incorrect items: We will cover the return shipping cost in full.
- Change of mind or other reasons: The customer is responsible for return shipping costs.
We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refunds Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Customized or personalized products
- Hygiene-related products (e.g., underwear, swimwear) if opened
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no additional cost.
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